FAQs

We make it by Hand

Yes we do! We design it on our PC, we manually feed products through our cutter, we remove the voids with teeny tweezers, and we paint with paint brushes. We use measuring tapes and levels to apply our designs. We tie our little bows with little hands... we are Human and proud of it! We sometimes use natural timber products that can vary in colour from one piece to the next. So due to this hand-made nature of our products, some imperfections may be present - We prefer to call it character rather than imperfections. We hope you can appreciate the character of our pieces.

Shipping Policy

We currently ship within Australia only. International postage is not available. 

We use Australia Post, and are subject to their delivery times and costs. Please ensure that the address provided in your order is correct. We cannot deliver to PO Boxes. 

You will be provided with a tracking number once your order has been shipped.

Once your order has been shipped, LoveLee Events & Home cannot accept responsibility for loss or any damage to your package. Please note that LoveLee Events & Home cannot be held responsible for postage delays that occur after your order has left our care. 

Local Pick Up 

As a home-based business, we don't allow pickup.

However, we have arranged a pick-up location with a great local business. Local Pick up is available from Baby and the Beanstalk located in Kanahooka. Once your order is complete, we will advise you that it is ready, and you are welcome to pick up at your leisure, during shop open times, from Baby and the Beanstalk.

Shop 1 / 58 Lakeside Drive, Kanahooka

www.babyandthebeanstalk.com.au

Local Delivery

We offer local delivery to those suburbs listed in our Local Area. Click Here to see if you fall within our Local Delivery area. A delivery charge applies for local delivery, however is less than anticipated postage costs. If you select local delivery, but do not fall within our area, your order will not be dispatched until relevant delivery charges are paid.

Turn Around Time

As mentioned above, we make it all by hand! We take great care and pride in making our creations, and in busy periods order turn-around times can vary from 10 - 14 business days (excluding postage time). Occasionally you may experience a longer wait if there are any issues with shipping or production, but we will always communicate with you as quickly as possible if this occurs. 

We highly recommend placing an order as soon as you can decide which items and design you would like, to ensure that your item is received well before your special event date.

Haven't Received Your Order?

We know you're excited to receive your order, and behind the scenes we are doing everything we can possibly do to complete it for you! The most likely reason you haven't yet received your order is that we are still working on the finishing touches for you. Please see above in regards to expected turn-around times. If your 10 business days period has ended, please email us at loveleeenquiries@outlook.com and we'll be happy to assist.

Returns

As our products are of a personalised nature, we do not offer refunds or returns for change of mind purchases.

However, if your order is received with items that do not match your order details, please notify us immediately so we can arrange replacement products. 

LoveLee Events & Home does not take any responsibility for lost or damaged items. We take extensive care in making sure that all our packages are securely packed and inspected before being dispatched. If your items arrive damaged, please contact us within 48 hours of you receiving the item. We will need your order number, some photographs and a description of the damage to the item. We will refuse a damaged return if you haven’t sent us an email and appropriate corresponding photographs within the specified time period after receiving your order. Our email address is loveleeenquiries@outlook.com

If your order is deemed as having been damaged in transit, and we deem that fault occurred during transit by Australia Post, we will offer you a replacement of the same item. This item will be shipped within 24 hours of us receiving notification that your item has been damaged. If you no longer want the item, we will issue a store credit or a refund. To receive a store credit or a refund on an item, you will need to return the item in an unused condition, just as you received it. Please take care in packaging the item to avoid further damage, and please send by registered or tracked post. Once we have received the item and deemed it faulty/or damaged in transit we will refund you the purchase price less postage and handling and / or delivery costs.

The customer is responsible for the return shipping fees for refunds / store credits. Please retain proof of postage until we have confirmed receipt of your items and your replacement or store credit has been processed. We reserve the right to refuse returns if they don’t meet the conditions above.

Cancellations: Please double check your order details before finalising the checkout. Once your order is confirmed, we’re unable to accept cancellations. We are happy to assist you in any way we can in the selection of your items. If you would prefer to order direct by email, you are welcome to do so by contacting us via email loveleeenquiries@outlook.com

 

 

Thank you for reading all the way down here!

If you still have any questions, we would love to hear from you. Email us at loveleeenquiries@outlook.com